This Privacy Policy describes how Vetifi Technologies Private Limited (“Vetifi”, “Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects information obtained from users of the Vetifi mobile application, website, and associated services (collectively referred to as the “Services”).

Vetifi is committed to safeguarding the privacy and personal information of veterinary professionals using the platform. This policy outlines the types of information we collect, how it is used, under what circumstances it may be shared, and the rights available to users regarding their personal information.

By accessing or using Vetifi, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

Company refers to
Vetifi Technologies Private Limited, the legal entity responsible for operating the Vetifi platform.

Application / Services refers to the Vetifi mobile application, website, APIs, and related services offered by the Company.

User refers to any individual accessing or using the Services, including veterinary professionals and authorized personnel.

Personal Data means any information that identifies or can reasonably be used to identify an individual.

Usage Data refers to automatically collected technical data generated through interaction with the Services.

2. Information We Collect

We collect several types of information in order to provide and improve our Services.

2.1 Personal Information

When you create an account or interact with Vetifi, we may collect personally identifiable information including but not limited to:

• Full name

• Email address

• Phone number

• Professional credentials

• Veterinary license number

• Government-issued identification where required

• Clinic or hospital affiliation

• Geographic location

To maintain the professional integrity of the platform, Vetifi may request verification of veterinary credentials including a valid veterinary license or equivalent certification.

This verification process ensures that the platform is used only by qualified veterinary professionals.

2.2 Account and Authentication Information

When registering for the Services, we may collect:

• Login credentials

• Authentication tokens

• Account preferences

• Profile information

These details are used to maintain secure user authentication and account management.

2.3 Usage and Interaction Data

We automatically collect information about how users interact with our platform. This may include:

• Device type and operating system

• Browser type

• Internet Protocol (IP) address

• Session timestamps

• Pages viewed or features used

• App interaction patterns

• Access times and session duration

This data helps us understand user behavior and improve the platform’s usability.

2.4 User Generated Content

Users may voluntarily provide information while using the platform, including but not limited to:

• Veterinary notes

• Treatment records

• Prescription details

• Patient observations

• Clinical protocols

• Feedback and support messages

This information is used strictly to enable platform functionality and improve service delivery.

2.5 Diagnostic and Technical Data

With user permission, we may collect diagnostic data such as:

• Crash reports

• Error logs

• Performance metrics

• Device diagnostics

This information helps us identify issues and improve system stability.

2.6 Cookies and Similar Technologies

If users access Vetifi through web platforms, cookies or similar technologies may be used to:

• Store user preferences

• Maintain login sessions

• Improve user experience

• Analyze site performance

Users may choose to disable cookies through browser settings, although certain features may become unavailable.

3. Purpose of Data Collection

The Company collects and processes user information for the following purposes:

3.1 Service Delivery

To provide access to Vetifi features including but not limited to:

• Veterinary drug databases

• Clinical protocols and disease references

• Veterinary calculators

• Prescription generation tools

• Workflow automation tools for veterinary professionals

3.2 Account Management

To create and maintain user accounts, verify credentials, and ensure secure access to the platform.

3.3 Personalization

To personalize user experience based on platform interactions and professional preferences.

3.4 Platform Improvement

To analyze performance, detect bugs, improve features, and enhance overall system reliability.

3.5 Communication

To communicate with users regarding:

• Account notifications

• Support requests

• Platform updates

• Changes in policies or services

• Important service announcements

3.6 Fraud Prevention and Security

To detect unauthorized activities, prevent misuse of the platform, and ensure compliance with professional standards.

3.7 Legal and Regulatory Compliance

To comply with applicable laws, regulations, or legal processes, including responding to lawful requests by authorities.

4. Legal Basis for Processing Data

Where applicable under relevant data protection regulations, Vetifi processes personal data based on:

• User consent

• Performance of contractual obligations

• Compliance with legal obligations

• Legitimate business interests in improving and maintaining the Services

5. Sharing and Disclosure of Information

Vetifi does not sell, rent, or trade user personal information for advertising or marketing purposes.

However, information may be shared under the following circumstances.

5.1 Service Providers

We may engage trusted third-party vendors to assist with:

• Cloud infrastructure

• Payment processing

• Analytics services

• Customer support tools

• Email communication systems

These providers are contractually obligated to maintain the confidentiality and security of user data.

5.2 Legal Compliance

We may disclose personal information if required to:

• Comply with applicable laws or legal obligations

• Respond to court orders or lawful government requests

• Protect the rights, property, or safety of the Company, its users, or the public

5.3 Business Transfers

In the event of:

• Merger

• Acquisition

• Corporate restructuring

• Sale of assets

• Investment or funding events

User information may be transferred to the acquiring entity as part of the business transaction.

6. Data Security

Vetifi implements industry-standard security measures to protect user data, including:

• Encrypted data transmission

• Secure authentication systems

• Controlled access to internal systems

• Data storage on secure cloud infrastructure

• Periodic security reviews

While we strive to protect user information, no system can guarantee absolute security. Users are encouraged to protect their login credentials and notify us immediately of any suspected unauthorized access.

7. Data Retention

We retain user information only for as long as necessary to:

• Provide the Services

• Fulfill contractual obligations

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

Users may request deletion of their account and associated personal information, subject to legal retention obligations.

User-generated content may be deleted directly within the application where applicable.

8. User Rights

Depending on applicable laws, users may have the following rights regarding their personal data:

Right to Access

Users may request a copy of the personal information held about them.

Right to Rectification

Users may request correction of inaccurate or incomplete information.

Right to Erasure

Users may request deletion of personal data under certain circumstances.

Right to Restrict Processing

Users may request limitation on the processing of their data.

Right to Data Portability

Users may request a copy of their personal data in a portable format where technically feasible.

To exercise these rights, users may contact us at:

support@vetifi.in

9. Children's Privacy

Vetifi is designed exclusively for licensed veterinary professionals and adult users.

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

If we become aware that data from a minor has been collected, we will take immediate steps to delete such information.

10. International Data Transfers

User information may be stored or processed on servers located outside the user’s jurisdiction depending on infrastructure providers. By using the Services, users consent to such transfers where necessary for service delivery.

11. Third-Party Links and Services

Vetifi may contain links or integrations with third-party platforms or services. The Company is not responsible for the privacy practices of such external services.

Users are encouraged to review the privacy policies of third-party platforms separately.

12. Changes to This Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time.

When changes occur:

• The updated policy will be published within the application or website.

• The “Last Updated” date will be revised.

Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

13. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Services or the handling of personal data.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall fall under the jurisdiction of the competent courts in India.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

Vetifi Technologies Private Limited

Email: support@vetifi.in